Banking

Banking

Overview

This area is designed so that each credit or eftpos card transaction can be reconciled against the total amount taken for the day. Similarly, you can also reconcile every cash transaction, with the total amount of cash deposited into your trust bank account. If the transactions for the day do not equal the total you are expecting, some investigation will be required to find any problem or missing transactions.
It is not necessary to process any direct deposits into your bank account here, as these are banked automatically.

Processing Credit Card & Eftpos Transactions

  1. Select Credit Card & EFTPOS
  2. Select the date of the banking (this can be back dated as required)
  3. Select all of the transactions that make up your banking total for the day
  4. Check that the total matches the amount deposited into your bank account for card transactions for the day
  5. If the total matches, select SUBMIT BANKING



Processing Cash & Cheque Transactions

Cash transactions are a little different to credit card transactions, as cash deposits may happen less frequently (EG twice a week). 
  1. Select Cash & Cheques
  2. Select the date of the banking (this can be back dated as required)
  3. Select all of the transactions that make up your cash & cheques deposited together (this may be multiple days)
  4. Check that the total matches the amount deposited into your bank account.
  5. If the total matches, select SUBMIT BANKING

What if my banking doesn't balance?

There are two steps required here:
  1. Investigate to find the problem or missing transactions; Check each transaction one by one to find any transactions that are for the incorrect value or are missing entirely. These can be checked against credit card dockets, or reports from your credit card provider.
  2. Post corrective transactions to balance the banking. Here are some possible corrective actions:
    1. If a customer has been charged twice on the credit card terminal, you may need to refund one of the transactions to the customer's card on the credit card terminal.
    2. If the amount taken on the credit card terminal, differs from the amount posted in GuestPoint, you may need to post a corrective charge in GuestPoint, together with a corrective payment.
Once you post corrective transactions in GuestPoint, you will need to select "Sync Now" (in the top right hand corner) to see them in your banking window. After the sync, you will be able to select them along with the original transactions so that your banking will balance. If you get stuck with any of this, please contact GuestPoint Support for assistance.




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