Cancelling Reservations
You can cancel a reservation at any
time up until a guest checks-in. To cancel a reservation, either:
1. Double click the reservation on the Reservation Plan to open the
Reservation Screen. At the bottom of the Reservation tab just click
‘Cancel Res’
2. Right click the reservation and select ‘Cancel Reservation’ from the Express Actions window
Once you do either of these actions, GuestPoint® will open the Cancel
Reservation Screen where you can enter
the reason for the cancellation. It is mandatory to enter a reason for the
cancellation.
If you tick 'Send Cancel Confirmation Email', GuestPoint® will create a cancellation email for you to send. You can preview the email in the Email Services Screen.
If you are charging a
cancellation fee, or you need to refund a deposit, you will need to open the reservation and go into the Room Account
tab. To add a Cancellation Fee, simply add a new transaction from the transaction panel at the bottom of the
screen. Usually, you would use the Room Charges charge type and change the description to Cancellation Fee. Enter the amount and click ‘Add’. You can then click ‘Make
Payment’ to process the payment and bring the Room Account back to zero.
If you need to refund a
deposit, click ‘Make Payment’, select the payment type and enter the refund amount as a negative (e.g. -233.00).