Check-out Guests

Before you can check out a guest, you must make sure all Room Accounts in their reservation have a zero balance. This includes split accounts and company accounts. Also, if they are the last member of  a group to check out, the group account must also have a zero balance.

Once all accounts have a zero balance, to check-out a guest, you can:

1. Double click the reservation on the Reservation Plan to open the Reservation screen  and click ‘Check-out’

2. Select ‘To Check-out’ from the 'Today' at-a-Glance and click Check-out or select   multiple guests and click 'Multiple Check-out'

3· Right click the reservation and choose ‘Check-out’ from the Express Actions menu

4. Right click the reservation and choose ‘Instant Check-out’ from the Express Actions  menu (this option does not open the Check-out screen)

      

Tip: If you cannot check out the guest, there may still be an account balance or departure balance that is stopping you. Double check the charges and payments in the room account, and make sure that if there are any other accounts in the booking, that payments and charges are together in the same account. Also check the Reservation page to make sure a room charge isn't still waiting to push through.

The Check-out screen lets you confirm that you are checking-out the right guest. If you have not brought the balance of the room account back to zero for the guest, you must process payments and  send to Debtors and Agent account from the Check-out screen.

Once the guest’s account has a zero balance, the payment section will disappear. If there are multiple accounts attached to the reservation, you can access them from the Account list.

If this is the last guest from a group to check out, the Group Account will also need to have a zero  balance.

      

You can print and email Room Accounts.

The Check-out screen also includes details of the next reservation (if the guest has one). You can edit  this next reservation if there are any changes or create a new reservation by clicking the 'plus' icon in the Next Reservation section.

You can add an optional Departure Note which will be printed on the Departure Note Report.

To check the guest out, click ‘Check-out’.

• Related Articles

• Group Check-in

  Checking-in a group reservation is a very quick process with GuestPoint® and there are a number of ways to check-in a guest from a group. To check-in group guests, you can: 1. Double click on a room in the group that is not yet checked-in to access ...

• Guest Check-in

  Checking-in a reservation is quick and simple using GuestPoint® and there are a number of ways to  check-in a guest. The way you choose depends totally on your preference.    These are the options to check-in a guest: 1. Double click the reservation ...

• Undo Check-in

  Using GuestPoint® you can easily undo a check-in for any guest that has been checked in on that    day. The ‘Undo Check-in’ button is only available until a Roll Over is done. Once you have run the Roll Over the ‘Undo Check-in’ button is no longer ...

• Checking-in a Group Reservation

  Once you have the details of the group members, GuestPoint® allows you to easily add them to the group reservation using the Group Check-in tab. From the Group Check-in tab, you can enter the names of all the guests and add credit card details, if ...

• Today & Tomorrow At-a-Glance

  The 'Today' at-a-glance pop up at the bottom right of the Reservation Plan gives you a wealth of up-to- date information. Just click on the information you want to drill down into.                             New Bookings New Bookings shows all new ...