Checking-out a Group Reservation
Checking-out a Group Reservation
Quick Answer: This article covers checking-out a group reservation in GuestPoint.
When group members are due to check-out, you can quickly process them from the Group Checkout tab on the Group Reservation Card.
For each room that is due to check-out, you will see the guest names and account balance. If the
balance is not zero, you can click ‘Make Payment’ and add payment details. If there is a Company
Account, it will be repeated under each room and the balance shown is the total balance of the
Company Account.
When checking a group out, please remember the following rules:
1. A room cannot be checked out until all guest accounts have a zero balance
2. The last room in a group cannot be checked out until the Group Account and Company
Account (if used) have a zero balance.
You can see the balance of the Group Account at the top of the Group Reservation Card.
To check a room out, select the room and click ‘Multiple Check-out’ (you will see the Check-out form
for each guest) or ‘Multiple Instant Check-out’ (just checks them out with no forms and is only available if they have a zero balance). You can also click ‘Print Room Account.’ Once a room is
checked-out, it will not display on the Group Check-out tab.
TIP: As your group will have already checked in, you will need to right-click on a reservation and
access the Group Reservation Card from the Express Action Menu. If you double click on a
reservation, GuestPoint® will display the guest’s Reservation Card, and you can access the Group
Reservation from the Linked Rooms tab.