Checking-out a Group Reservation

Checking-out a Group Reservation

Checking-out a Group Reservation

Quick Answer: This article covers checking-out a group reservation in GuestPoint.
When group members are due to check-out, you can quickly process them from the Group Checkout tab on the Group Reservation Card.



For each room that is due to check-out, you will see the guest names and account balance. If the balance is not zero, you can click ‘Make Payment’ and add payment details. If there is a Company Account, it will be repeated under each room and the balance shown is the total balance of the Company Account.

When checking a group out, please remember the following rules:

      1. A room cannot be checked out until all guest accounts have a zero balance
      2. The last room in a group cannot be checked out until the Group Account and Company Account (if used) have a zero balance.

You can see the balance of the Group Account at the top of the Group Reservation Card.

To check a room out, select the room and click ‘Multiple Check-out’ (you will see the Check-out form for each guest) or ‘Multiple Instant Check-out’ (just checks them out with no forms and is only available if they have a zero balance). You can also click ‘Print Room Account.’ Once a room is checked-out, it will not display on the Group Check-out tab.

TIP: As your group will have already checked in, you will need to right-click on a reservation and access the Group Reservation Card from the Express Action Menu. If you double click on a reservation, GuestPoint® will display the guest’s Reservation Card, and you can access the Group Reservation from the Linked Rooms tab. 

    • Related Articles

    • Checking-in a Group Reservation

      Checking-in a Group Reservation Quick Answer: This article covers checking-in a group reservation in GuestPoint. Once you have the details of the group members, GuestPoint® allows you to easily add them to the group reservation using the Group ...

    • Group Check-in

      Checking-in a group reservation is a very quick process with GuestPoint® and there are a number of ways to check-in a guest from a group. To check-in group guests, you can: 1. Double click on a room in the group that is not yet checked-in to access ...

    • Cancelling Group Reservations

      Cancelling Group Reservations Quick Answer: Open the reservation, click 'Cancel', select a reason, and confirm. After you have made a Group Reservation, you can easily cancel the entire reservation or a single room within the Group Reservation. To ...

    • Changing Group Reservations

      Changing Group Reservations Quick Answer: This article covers changing group reservations in GuestPoint. You can easily change any details of group reservations in GuestPoint® including adding rooms, removing rooms, making payments and editing guest ...

    • Managing a Group Account

      Managing a Group Account Quick Answer: This article covers managing a group account in GuestPoint. When you make a Group Reservation, GuestPoint® will automatically create a Group Account for you. The Group Account tab in the Group Reservation Card ...