Confirmations

Confirmations

GuestPoint® makes creating confirmations very easy. At the time of making the new booking, if you have entered an email address for the guest, you can simply select the relevant checkbox to print or email the confirmation.


      

If you select email, the Email Services screen opens and you can further personalise the confirmation, add attachments (such as brochures, maps etc. by clicking Choose From Folder) and also add any  additional information for the guest by typing in the message field.

 

                        

You can easily preview the confirmation by clicking 'Preview' to see all the booking details.


      



Close the Preview Email screen and click ‘Start Sending’. GuestPoint® then queues the email and this will be sent automatically within the next 5 minutes. You can see the status of the emails in ‘Email Services’       on the left panel below the main tabs.


      



GuestPoint® lets you see the emails that are waiting to be sent by clicking on this link. Again, the Email Services screen opens and you can choose to delete emails by clicking the trash can icon and then ‘Save’.






A record of emails sent to the guest is recorded in the Email and Text Log within the Reservation Screen and  you can see the contents of the email by clicking the view icon.


      
   


You can quickly and easily edit the templates used for the emails you send from GuestPoint® including Booking Confirmations, Room Accounts, Invoices, Statements etc, from the Email Merge Templates tab. For more information on these templates, see the Email Merge Templates section in this User Guide.