Emailing Customers

Emailing Customers

Emailing Customers

Quick Answer: This article covers emailing customers in GuestPoint.
Once you have made a selection and can see the results from the Customers smart search, you can easily email these customers. You   can individually select the ones you want to email, or tick the box at the top of the column to select    them all.


      

To start your email to the selected guests, click ‘Send Email’. This will display the Email Services screen.

      


The ‘From Email’ details should default from the last email sent, but feel free to change them as required.  The number shown next to Guest Recipients is the number of guests selected with an email address. Any guests without an email address are automatically excluded.

Next, enter your subject and attach a file, if required. In the message section, you will most likely  want to personalise each email. You can do this easily by inserting fields into the Message. For example, if you want your email to read “Dear John”, type Dear and a space, then click ‘Insert Field’ and select ‘First Name’. This will put «FirstName» into your message. When GuestPoint® sends the messages, it will automatically merge each guest’s first name into their email. You can preview your emails by clicking ‘Preview’ and pressing Forward and Backward to see the emails.

When everything is perfect, click ‘Start Sending’ and GuestPoint® will do the rest.

If you tick ‘Unsubscribe Email’, GuestPoint® will put an Unsubscribe link at the bottom of each  email sent. This allows guests to opt out of your future emails. If they click the link, they will be taken to a web page to unsubscribe. If they unsubscribe, the ‘Do Not Email’ field in the Guest screen will be ticked and they will automatically be excluded from future emails.



    • Related Articles

    • Exporting Customers

      Exporting Customers Quick Answer: Export customer data from the Customers tab using the Export function. Just like selecting customers to email, you can select them and export their information into Excel® or a Text File. This is useful if you are ...

    • Customers

      Customers Quick Answer: This article covers customers in GuestPoint. Each of the three Customer Tabs provides the same functionality. To simplify, we will focus on the Guests Tab, but most options are available in Companies and Agents. Inside the ...

    • Introduction to the Customers Tab

      Introduction to the Customers Tab Quick Answer: This article covers introduction to the customers tab in GuestPoint. The Customers tab is the place to access information about your customers and communicate with them. You can also deal with any ...

    • Customer Statistics

      Customer Statistics Quick Answer: This article covers customer statistics in GuestPoint. From the Overview tab, you get instant statistical information about your customers. There are three sets of statistics and these are broken up for Companies and ...

    • Merge/Delete Records

      Merge/Delete Records Quick Answer: Merge duplicate customer records or delete records from the Customers tab → Merge/Delete. From the Customers tab you can merge and delete duplicate records for Guests, Companies and Agents. Search for and select the ...