Guest Check-in

Checking-in a reservation is quick and simple using GuestPoint® and there are a number of ways to  check-in a guest. The way you choose depends totally on your preference.

   These are the options to check-in a guest:

1. Double click the reservation on the Reservation Plan to open the Reservation Screen   and click ‘Check-in’

2. Select ‘To Check-in’ from the 'Today' at-a-glance pop up and click ‘Check-in’ or select  multiple guests and click  ‘Multiple Check-In’

3. Right click the reservation and choose Check-in from the Express Actions window

​

4. Right click the reservation and choose Instant Check-in from the Express Actions  window

If you select one of the first three options, GuestPoint® will open the next screen to let you complete the guest check-in. If you choose Instant Check-in, the guest is checked in and you will not  see the Check-in screen.

           

             

For the first three options, the Check-in screen opens and you can complete any missing information. You can print the Arrival  Form for the guest to sign, record a payment, if required, and then click ‘Check-in’.

      

For walk-in guests, just double click on the room you are allocating to open the Reservation Card, complete the guest details and click ‘Check-in’ and follow the same process.

If guests pre-pay their entire stay at check-in, click 'Make Payment' and look at the Booking Value amount for the amount to pay.

• Related Articles

• Unable to Check Out a Guest

  Overview If the Check Out button is unavailable or produces an error in GuestPoint, there are several common causes. Work through each section below to identify and resolve the issue. 1. Non-Zero Room Account Balance The most common reason checkout ...

• Group Check-in

  Checking-in a group reservation is a very quick process with GuestPoint® and there are a number of ways to check-in a guest from a group. To check-in group guests, you can: 1. Double click on a room in the group that is not yet checked-in to access ...

• Check-out Guests

  Before you can check out a guest, you must make sure all Room Accounts in their reservation have a zero balance. This includes split accounts and company accounts. Also, if they are the last member of a group to check out, the group account must also ...

• Undo Check-in

  Using GuestPoint® you can easily undo a check-in for any guest that has been checked in on that    day. The ‘Undo Check-in’ button is only available until a Roll Over is done. Once you have run the Roll Over the ‘Undo Check-in’ button is no longer ...

• Checking-in a Group Reservation

  Checking-in a Group Reservation Quick Answer: This article covers checking-in a group reservation in GuestPoint. Once you have the details of the group members, GuestPoint® allows you to easily add them to the group reservation using the Group ...