Housekeeping Mobile App
Housekeeping Mobile App - Used with the Housekeeping Schedule
With the Housekeeping Mobile App - Housekeepers may view their assigned rooms for Today's Housekeeping Schedule and easily tick them off with a Clean status (or a Do Not Disturb status as required).
Please note the Housekeeping Mobile App is not an iOS application or an Android application, it is a website browser URL you access through any browser on your mobile device.
The link for the Housekeeping Mobile App is: https://hka.guestpoint.com/
You can save a shortcut to this link on the browser settings of your mobile device for future quick access.
You can save a shortcut to this link on the browser settings of your mobile device for future quick access.
Before the Housekeeping Mobile App can be used & accessed by your Housekeepers, the following requirements below must be satisfied:
- An existing Housekeeper created in Management > Setup > Housekeeping > Housekeepers Tab
- A 4 digit PIN number is assigned for that Housekeeper
- The "Enable Mobile App" checkbox is enabled in the bottom left corner of Today's Housekeeping Schedule - you must manually tick this checkbox for each schedule.
- The Housekeeper themselves are assigned to at least one room to clean for Today's Housekeeping Schedule.
How to Use the Housekeeping Mobile App
The Housekeeping Mobile App is available for Today's Housekeeping Schedule in Management > Daily Tasks Tab > Housekeeping > Today's Schedule
Before you access the schedule, ensure you have an existing Housekeeper with a 4 digit PIN number assigned to that Housekeeper.
Step 1 - Enabling the Housekeeping Mobile App for Today's Schedule & Assigning Rooms to your Housekeepers
In the schedule, first enable the slider option for "Enable Mobile App" located in the bottom left corner. A green slider indicates it is active or enabled.
Proceed to expand the "Housekeepers & General Notes" section to find a list of your active Housekeepers.
Tick the available Housekeepers you have for today's cleaning schedule and they will appear as assignable housekeepers for each room on the cleaning schedule.
Assign your Housekeepers to your rooms as needed by ticking the checkbox of the appropriate Housekeeper next to each room.
Assign your Housekeepers to your rooms as needed by ticking the checkbox of the appropriate Housekeeper next to each room.
Once you are done with assigning rooms to your Housekeepers & clicking the "Enable Mobile App" slider, proceed to Save your schedule.
Housekeepers will now be able to access their rooms to clean by accessing our mobile app through any browser on their mobile device and navigating to the URL https://hka.guestpoint.com/
Step 2 - Using the Housekeeping Mobile App
Access the Housekeeping Mobile App log in page with any browser on your mobile device (or desktop device, it works for both platforms) at the following URL:
https://hka.guestpoint.com/
You will see below screen with two login options - the Housekeeper login or the Management login.
Proceed to the top section with the Housekeeping Login.
Input your GuestPoint property Serial Number (the one you usually use to log into the system) and the Housekeeper's 4 digit PIN.
https://hka.guestpoint.com/
You will see below screen with two login options - the Housekeeper login or the Management login.
Proceed to the top section with the Housekeeping Login.
Input your GuestPoint property Serial Number (the one you usually use to log into the system) and the Housekeeper's 4 digit PIN.
The Management Login provides a similar screen to the Housekeeping Login.
It does not require a Housekeeper to be assigned to a room, it just requires the "Enable Mobile App" checkbox enabled.
To use the Management login, use your GuestPoint User Name & Password and ensure the Serial Number component belonging to the Housekeeping Login section is also filled out.
Once you are logged in through the Housekeeper Login, there are two tabs: "My Rooms" and "All Rooms". The screen defaults to the Housekeeper's assigned rooms with the "My Rooms" tab.
You can navigate to the "All Rooms" tab to see all assigned/unassigned rooms on the cleaning schedule today and also action completed Cleans from this tab.
Regardless of the tab, you will see a list of all rooms on the cleaning schedule with the following information:
Regardless of the tab, you will see a list of all rooms on the cleaning schedule with the following information:
- On the Left
- Room Number, Room Type, Name of Guest Staying, Dates of Check In & Check Out, Number of Nights, PAX (Guest Count), and which Housekeeper is assigned to clean that room
- On the Right
- The Clean Type, the current Booking Status if it is a Depart Clean & the room is yet to check out on GuestPoint, and a few interactive buttons (Clean Complete and DND)
There are 3 interactive buttons you can use in the Housekeeping Mobile App screen:
- Clean Complete - This marks the room as Clean on the Cleaning Schedule. It will automatically link back to the GuestPoint Housekeeping Schedule and mark it as Clean.
- DND - You can mark a room as Do Not Disturb (DND) if required. This will link back to GuestPoint and mark it with a "Clean" checkbox and add the notes "Do Not Disturb - Room not cleaned - Name of Housekeeper"
- Undo Clean - This will undo a Clean that has been completed and put it back into the Cleaning list.
ALTERNATIVE MOBILE HOUSEKEEPING OPTION - Using our Desktop Version of GuestPoint with a Tablet
You may find that our Housekeeping Mobile App is not flexible enough to accommodate your needs, in particular with adding notes to rooms as you go (not an available function with our Housekeeping Mobile App).
An alternative way of using GuestPoint's Housekeeping Schedule is available if you have a Tablet with stable internet access through Wi-Fi or a data SIM.
You can edit Today's Housekeeping Schedule as you go with the Tablet. This can be done by accessing our Cloud Version through any browser on the tablet at http://pms.guestpoint.com/ and navigating to Management > Daily Tasks > Housekeeping > Today's Schedule.
You may default to our Mobile Version on our Tablet as soon as you go to http://pms.guestpoint.com/
Please swap to the Desktop Version by browsing to your browser settings while you are on the http://pms.guestpoint.com/ page.
Please swap to the Desktop Version by browsing to your browser settings while you are on the http://pms.guestpoint.com/ page.
There should be a "Desktop Version" option available. The Desktop Version should bring you to the Reservations screen as a default just like accessing through a Desktop would.
This alternative method is particularly suitable for a Housekeeping Manager who would often be on the move without access to their desktop with GuestPoint.
It also suits smaller properties that have personnel that do both GuestPoint work and Cleaning/Housekeeping work at the same time.
Regular Housekeepers can continue to use the Housekeeping Mobile App.
Although your regular Housekeepers can use this alternative method as well, this method requires a GuestPoint user.
This may not be what you wish to create for your Housekeepers due to them having access to certain sections of GuestPoint even if you do severely limit their GuestPoint user privileges.
You should severely limit their access if you do provide GuestPoint access to them for this method. If you want to test what they can see, try creating a test GuestPoint user with severely limited access with only access to the Housekeeping Schedule.
The technical requirements for the Tablet would be based on sustained performance (long-lasting battery with a full charge), as you would need the tablet to last for the shift with prolonged usage of GuestPoint itself. If you already have a Tablet, you should use that first as a test to benchmark if your current Tablet's technical specifications are sufficient.
Your internet connection should also be stable. If you have a Wi-Fi connection that does not offer full coverage in your housekeeping areas where you would be using the Tablet often, you should perhaps use a data SIM instead for the internet coverage to be better.
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