Introduction to the Customers Tab
Introduction to the Customers Tab
Quick Answer: This article covers introduction to the customers tab in GuestPoint.
The
Customers tab is the place to access information about your customers and
communicate with them. You can also deal with any
duplicate records. Customers are divided into three groups:
1. Guests–thesearetheguests who stayinyourproperty
2. Companies – some guests will belong to a company and GuestPoint® allows you tosee all the bookings made by a company and
to allow a company to be a Debtor so youcan
send them invoices (See Accounts Tab for more details). With GuestPoint® Premium you can also enable the Corporate Login option for your companies (See Corporate Login for details).
3. Agents – these are typically online agents (e.g. Wotif, Expedia) and
traditional travel agents (e.g. American Express Travel etc.) These
are companies that book a room on behalf of their customers and you need to send them an invoice for the room charges
Guests and Companies are automatically added to GuestPoint® when you make a new reservation. When you first start using GuestPoint®, you should set up all of
your agents. You can also add more
later.The Customers tab has four sections: Overview, Guests, Companies and Agents.