Manual Payment/Refund

Manual Payment/Refund

Purchase


 Instructions
1 Enter the purchase amount into the purchase screen using the keypad and then press Enter.
2 Request the customer to tap, swipe or insert their card.
3 If the cardholder has chosen to insert or swipe their card, they will be prompted to select their account.
4 The cardholder will be prompted to enter their PIN (if required).
5 Under certain circumstances (ie. customer does not enter a PIN or the card does not have a chip), a signature is required to verify whether the customer is the owner of the card. If the terminal requests you verify the customer's signature, ask the customer to sign the printed receipt. Ensure that the signature provided matches the signature on the rear of the customer's card and select Yes.
6 The transaction result is displayed on screen and a merchant receipt will be printed (if configured). Should the customer wish a copy of the receipt, select Print Customer Copy.

Refund


 Instructions
1 Tap Purchase to bring up the different transaction types available.
2 Select Refund.
3 Enter your Merchant Passcode and press Enter
4 The cardholder will be prompted to enter their PIN (if required).
5 Under certain circumstances (ie. customer does not enter a PIN or the card does not have a chip), a signature is required to verify whether the customer is the owner of the card. If the terminal requests you verify the customer's signature, ask the customer to sign the printed receipt. Ensure that the signature provided matches the signature on the rear of the customer's card and select Yes.
6 The transaction result is displayed on screen and a merchant receipt will be printed (if configured). Should the customer wish a copy of the receipt, select Print Customer Copy.

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