If you have a rent increase (or decrease) for your permanent tenant, and you need the system to reflect the correct amount on the charges, please follow the below instructions. 

1. When is the new rent effective? Once you have this information, please go into Permanent Rentals -> choose the relevant rental/lease by double clicking -> Outstanding. 

2. Here you will see any pending charges. Any charges that are in there that should be under the new amount will need to be removed. To do this, take note of the charge date from the first charge that the new rent amount is applicable. 

For example, my rental increase begins on the 26th. So will need to remove the charges from the 26th forward. So all my pending charges will need to be removed. 

3. Click undo charges and add in a date the day before that first charge date. In my example the 25th of June. 

4. Now the only charges that should be left here are charged based on the old rent. 

5. Go back into details. Here you will update the new lease end date and the new rent amount. 

6. Go into lease & bond and update the lease dates here and add in bond information if applicable. Press Save. 

7. Now, double click to go back into the permanent rental and click outstanding. Click Update rent and choose a date in the future (this will bring up all rent charges until this date, so don’t go to far ahead).

8. You will now see that the charges you had left in there will carry on with the previous rent amount and the new charges will adopt the new rent amount.