Online Check-In Forms – Setup and Send | GuestPoint

Online Check In Form

Online Check In Form

Quick Answer: Set up and send online check-in forms from the Management tab → Send Online Check-in Forms.

There is a feature in GuestPoint where you can send online check in forms to your guests prior their arrival. Guests will receive a link containing general information and questions for them to complete. After completing the form, it will be sent back to your email and all the information will be imported to GuestPoint automatically.

 

Once you receive the online check in form, this will be considered as the arrival form. 

 

You may set up your Online check in form by going to portals from your GuestPoint and select online check in form.


GuestPoint Portals menu with Online Check-In Form option selected

Login using your credentials.


Online check-in form portal login screen with credentials fields

Once logged in, you can go ahead and set up the form.

 

You may send the online check in form from GuestPoint by opening the reservation>Email>Email online check in form.


Reservation screen with Email menu open and Email Online Check-In Form option highlighted

Below is an example of the email that guest will receive for the online check in form. Guest should click on the link to view and fill up the form.


Sample guest email containing the online check-in form link

You will receive an email once the guest has completed the form.


Email notification received by property confirming guest has completed the online check-in form

The record in GuestPoint will be updated that online check in form is completed.

GuestPoint reservation record showing online check-in form marked as completed


Credit card details will be on the contact details tab. Imported automatically after guests fills out the online check in form.


Contact Details tab in GuestPoint showing automatically imported guest credit card details

In cases wherein guests are not able to fill out the form prior to their arrival, you may provide them online check in form from your IPAD or tablet by right clicking on the reservation and selecting online reservation.

 

Reservation right-click context menu with Online Reservation option selected on a tablet or iPad

By selecting this option, it will generate a QR code which the guest can scan. After scanning the code, they can fill out the form from their mobile phones.


QR code generated from the reservation for guests to scan and complete the check-in form on a mobile phone
Alternatively you can click the link to bring the form up on your current device.

Just like with arrival forms, you can bulk send out all online check in form links for today, tomorrow, or a specified date.

Bulk send online check-in forms screen with date options for today, tomorrow, or a specified date


Related Articles