Property

You should rarely need to go into the configuration section once your property is setup. Below is a brief overview. For further assistance, please contact our Customer Support team.

Property Section Overview

The 'Property' section has the following five tabs:

      

From here, you can configure information about your property such as address, web details (e.g. property description), upload property photographs, property facilities and setup of your invoices and statements. You can also set your Web Rate Safety Limit here, specify if you’d like address fields to display on your WebPoint® booking page and specify your Google Analytics, Conversion and Translation Codes. You can also enable your Loyalty Program and set your automated  Daily Sales Alerts. You can also configure your Email Merge Templates for your confirmation, cancellation, invoice, and room account emails. If you are using GuestPoint® Premium you can create multiple templates by clicking the ‘+ Email Template’ button. Also if you  are using GuestPoint® Premium you can enable your Corporate Customer login functionality.

Loyalty Program

With the new GuestPoint® Loyalty Program you don’t need to create additional rates, all you need   to do is enable the Loyalty Program and decide the offer you would like to make.

      

      

Any of your rates that you publish to your WebPoint® booking page will automatically have your  new Loyalty Program rate.

Your potential guests can see how much they are saving when they make their booking.

Once they have made their booking they are instantly recognized as being a Loyalty Program  member.

The first step is to Enable your Loyalty Program and give it a name and rate description. Next set the discount you would like applied, either a fixed amount or a percentage. Then specify the Booking Source to be set for new Loyalty Program members and existing Loyalty  Program members. Once you Save your settings these rates will automatically appear on your WebPoint® booking page.

      

You can enhance the appearance of your WebPoint® Loyalty Program booking page by adding banners and even a link to a document that outlines the details of your Loyalty Program which will open when a potential guest clicks on the Loyalty Banner.

The link to the document must be the full URL.

You can also elect to customize the confirmation email that is sent to guests that book and automatically join your Loyalty Program and existing Loyalty Program members, see Email Merge Templates for more details.

Corporate Customers

If you have GuestPoint® Premium you can now create unique login credentials for your high-volume  corporate clients. They will be able to add, amend and cancel bookings directly via WebPoint® based  on rules you set for that company.

      

Simply select Enable Corporate Customers and then enter any explanatory text you would like to  appear on the Customer Login page.

Next from the Customers tab go to a company record and to the Corporate Login tab and Enable Corporate Login and specify the rules to be applied for each company.

The company must have an email address to enable Corporate Login.

You have the option of using specific rates or Dynamic Rates. You might already have special corporate rates that you do not publish online but these rates can be used for the Corporate Login environment. In this example I want this company, Pegasus Industries, to be able to select from either my Corporate King or Corporate Queen rates, so I only select those two. I’m also giving them a $5 discount off the Corporate King and Corporate Queen rate.

For another company, BD Lawrence & Sons, I am going to let them select from my Dynamic Rates and this means that this company can select from any rates that are being published on my WebPoint® booking page and I’m also giving them a 5% discount.

Next you can specify how many days prior to check-in changes and cancellations can be made via the  Corporate Login site and also the Charges Policy to apply.

Then select the Payment Options that will apply for this company. If Credit Card is the only option selected then the customer making the booking will need to enter credit card details to secure the booking, and these will either be stored automatically in the credit card vault in GuestPoint® or the payment will be processed via your payment gateway. If multiple options are selected the customer can choose the option to apply when they are making the booking.

Once you save these details the password can be sent to the company. You can elect to have GuestPoint® automatically generate a password or create one of your choice. When your corporate customer logs in they will only see the rates applicable to the Corporate Login rules you set for them and they can make their own bookings.

They can elect to change their password by selecting Change Password and completing the details. If you need to manually reset a password for a corporate customer from GuestPoint® you will need to click Change Password on the Corporate Login tab within their company record. The new password can then be sent to the email address within their company record.

Along with making new bookings your corporate customer can also easily access their current bookings and historical bookings. Your contact information is easily seen should they need to get in touch with you.

Current bookings, which includes inhouse guests and future bookings, are listed under Current Bookings and, depending on the rules you set for the company, they can edit or cancel those bookings. Amendment and cancellation emails are also sent to you for your records and the details recorded in  the Change Log.

They can also view their Historical Bookings, with options to filter by date ranges and/or include cancelled bookings, and your corporate customer can also email themselves any company account invoices for these bookings.

Email Merge Templates

You can quickly and easily edit the emails you send from GuestPoint® including Booking Confirmations, Loyalty Member WebPoint Confirmations, Room Accounts, Invoices, Statements etc.

You can also further customize your emails by adding fields which will merge the data you select. Do this by clicking ‘Insert Field’ and select the fields you would like included. The inserted fields will then  populate the information for each guest.

You can also specify the Default From whether this is the user currently logged into GuestPoint®, the “from details” when the email was last sent or a specific name.

If you would like to have separate confirmations for your new and existing Loyalty Program  customers click "+ Email Template" button and create your emails.

When a guest makes their first booking using your Loyalty Program rate they will be sent the New Loyalty Member WebPoint Confirmation and when they make subsequent Loyalty Program bookings  they will be sent the Existing Loyalty Member WebPoint Confirmation.

The Existing Loyalty Member WebPoint Confirmation will be sent if the guest makes another  booking 24 hours after their initial booking.

With GuestPoint® Premium you can also build multiple versions of most of your emails, for example  you may want to have different Booking Confirmation emails for different seasons. Simply click the ‘+ Email Template’ button and create your new template, you can also specify which template is the default.

When you want to send an email you can choose the template you want to send.

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