Refund

Refund

Refunding a GuestPoint Pay Transaction

Quick Answer: Find the GuestPoint Pay transaction in the Room Account and click the red 'Refund' button. Enter the amount and confirm.

Process full or partial refunds for payments taken through GuestPoint Pay.

Identifying a GuestPoint Pay Transaction

GuestPoint Pay transactions show a $ symbol on the reverse button and display 'Refund' instead of 'Reverse'.

Processing the Refund

  1. Find the transaction in the Room Account
  2. Click the red 'Refund' button
  3. Enter the refund amount (any amount up to the original charge)
  4. Click 'Refund' to process

Confirmation

A success message confirms the refund, or an error message appears if something went wrong.

Important: You can process multiple partial refunds for the same charge, as long as the total refunded amount does not exceed the original charge.

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