Roll Over 1: How To Do a Roll Over

Roll Over 1: How To Do a Roll Over

What is a Roll Over?

Quick Answer: Go to Daily Tasks → Today's Roll Over. Must be run every day, ideally around 10am.

The Roll Over is a daily process that posts room charges, sends automated guest communications, and generates your Daily Balance Report. The Daily Balance Report captures all revenue & payments entered onto GuestPoint since the last roll over was done. It is our equivalent of a night audit/End of Day report in other PMS.

Important: Run the Roll Over once every day, ideally after the last check-out and before the first check-in. Most properties run it around 10am.

What It Does

  1. Posts all Room Charges and selected Future Charges to guest accounts
  2. Sends Pre-Stay Emails and Text Messages
  3. Sends Post-Stay Emails
  4. Creates the Accounts journal export file (if configured)
  5. Generates a Daily Balance Report
  6. Removes completed To Do list tasks

Two Modes of Roll Over - Manual or Automated Roll Overs

The Roll Over can be actioned manually daily or automated at a specific time each day.

There are pros and cons to both methods, please refer to below article link for more information about manual & automated roll overs
Article 3 - WHICH ROLL OVER MODE? MANUAL OR AUTOMATED ROLL OVERS
In general, if you need to manually reconcile your Cash & EFTPOS takings and your Bank Transfers, you should stick to manual roll overs.


Starting the Roll Over

Go to Daily Tasks and click 'Today's Roll Over'. To view a past balance, select a date and click 'Preview' or 'Export'.

GuestPoint breaks the Standard Roll Over into steps:

Step 1 — Trial Daily Balance

Review the trial balance. Check it looks correct before continuing.

Step 2 — Confirm Check-outs

Confirm all expected check-outs are processed. Outstanding balances must be resolved before continuing.

Step 3 — Confirm Banking

Confirm the day's banking. Add a note if needed (e.g., "Cash draw $10 over") — this prints if you reprint the balance later.

Completing the Roll Over

GuestPoint posts charges and generates the Daily Balance Report. Print or save for your records.

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