How to Run the Daily Roll Over in GuestPoint

Roll Over 1: How To Do a Roll Over

What is a Roll Over?

Quick Answer: Go to Daily Tasks → Today's Roll Over. Must be run every day, ideally around 10am.

The Roll Over is a daily process that posts room charges, sends automated guest communications, and generates your Daily Balance Report. The Daily Balance Report captures all revenue & payments entered onto GuestPoint since the last roll over was done. It is our equivalent of a night audit/End of Day report in other PMS.

Important: Run the Roll Over once every day, ideally after the last check-out and before the first check-in. Most properties run it around 10am.

What It Does

  1. Posts all Room Charges and selected Future Charges to guest accounts
  2. Sends Pre-Stay Emails and Text Messages
  3. Sends Post-Stay Emails
  4. Creates the Accounts journal export file (if configured)
  5. Generates a Daily Balance Report
  6. Removes completed To Do list tasks

Two Modes of Roll Over - Manual or Automated Roll Overs

The Roll Over can be actioned manually daily or automated at a specific time each day.

There are pros and cons to both methods, please refer to below article link for more information about manual & automated roll overs
Article 3 - WHICH ROLL OVER MODE? MANUAL OR AUTOMATED ROLL OVERS
In general, if you need to manually reconcile your Cash & EFTPOS takings and your Bank Transfers, you should stick to manual roll overs.


Starting the Roll Over

Go to Daily Tasks and click 'Today's Roll Over'. To view a past balance, select a date and click 'Preview' or 'Export'.

Daily Tasks menu in GuestPoint with Today's Roll Over option highlighted Today's Roll Over screen showing date selector with Preview and Export buttons

GuestPoint breaks the Standard Roll Over into steps:

GuestPoint Roll Over steps overview showing the Standard Roll Over workflow

Step 1 — Trial Daily Balance

Review the trial balance. Check it looks correct before continuing.

Step 1 Trial Daily Balance screen displaying revenue and payment totals before roll over Trial Daily Balance report detail in GuestPoint showing charges and payments for review

Step 2 — Confirm Check-outs

Confirm all expected check-outs are processed. Outstanding balances must be resolved before continuing.

Step 2 Confirm Check-outs screen listing expected departures and outstanding balances

Step 3 — Confirm Banking

Confirm the day's banking. Add a note if needed (e.g., "Cash draw $10 over") — this prints if you reprint the balance later.

Step 3 Confirm Banking screen with banking summary and notes field for the day's takings

Completing the Roll Over

GuestPoint posts charges and generates the Daily Balance Report. Print or save for your records.

Completed Roll Over screen in GuestPoint showing the generated Daily Balance Report ready to print or save