Room Account Payments

To make a Room Account payment, first select the required Account on the Room Account tab  and click ‘Make Payment’.

    

By default, the full amount owing on the selected account will be shown. Select the payment type    and alter the amount being paid, if required, then click 'Save Payment’.

You can alter the description and print date. If the payment is by credit card, you can access the    credit card number stored in the Credit Card Vault or add a new number to the vault.

If you are processing a refund, change the description (e.g. “Refund of breakfast charges”) and enter  the amount of the refund as a negative (e.g. -10.00).

If you are charging a credit card, you access the Secure Credit Card Vault to retrieve the card  details.

If you have a payment gateway integrated with GuestPoint® your credit card payments can be processed in real time. When making a payment for a guest, or a debtor from Guestpoint® you can charge the card securely by clicking 'Charge (Card Type)' on the 'Make Payment' screen.    

The payment will be processed and the funds will go directly into your Merchant Account. The  details of the transaction will be recorded in the Description field on the Room Account.

      

 

​

 Details of the payment transaction will print on the Room Account.

      

• Related Articles

• Move Room

  After a guest has checked-in, you may need to move them to another room during their stay. To move them to another room, open the guest Reservation screen and click the ‘Move’ button next to the room number. GuestPoint® will display a list of ...

• Managing a Group Account

  When you make a Group Reservation, GuestPoint® will automatically create a Group Account for you. The Group Account tab in the Group Reservation Card shows you all the transactions on the Group Account. From the Group Account tab, you can also view ...

• Adding Room Charges

  You can add charges to a Room Account at any time. You can add them before a guest checks-in, while they are in-house and even after they have checked-out.        It is possible for a guest to have multiple Accounts and it is important to make sure ...

• Room Move/Change Room Allocation When Fully Booked

  There are instances wherein the property is fully booked (100%occupancy), and reservations need to be changed from one room category to another. When this happens, GuestPoint will not allow you to change room allocations or move a reservation to ...

• Splitting Charges

  Sometimes you will have charges that need to be split so that part can be invoiced to a company, and part paid by a guest, or split between two guests sharing a room. To split a charge, click the split charges icon next to the transaction on the Room ...