Send Online Check-in Forms Manually – GuestPoint

Send Online Check-in Forms

Send Online Check-in Forms

Quick Answer: To send the online check-in form manually, open a reservation and choose Email → Email Online Check-in Form, or send in bulk from Management → Daily Tasks → Send Online Check-in Forms.
💡 Save time: automate it. The options below are manual and need someone to send the form each day. Most properties now set up an automation instead. It emails (or texts) every guest their form before arrival and skips anyone who has already completed it. See How to Automatically Send the Online Check In Form.

Sending guests their online check-in form before they arrive lets them fill in their contact details, answer your questions, sign your agreement and, if turned on, provide card details in advance. That makes check-in quicker on the day. If you haven't set up the form yet, see How to Set Up Online Check In Form.

There are two ways to send the form manually:

Option 1: One reservation at a time

  1. Open the reservation.
  2. At the top of the reservation, click Email → Email Online Check-in Form.
  3. The Email Services window opens with the To address, Subject and message already filled in, including the guest's personal link. Check or edit the details, use the Preview tab to see the email, and choose when to send it in Send At Time.
  4. Click Start Sending.

Want to give the guest the form at the front desk or by text instead? Right-click the reservation on the tape chart and select Online Check-in Form. This shows a QR code the guest can scan and a link you can copy.

Option 2: In bulk by arrival date

  1. Go to Management → Daily Tasks and expand Send Online Check-in Forms.
  2. Under Select form, choose Send Today's, Send Tomorrow's or Select Arrival Date (then pick a date on the calendar).
  3. Click Send Check-in Forms.
Management Daily Tasks with the Send Online Check-in Forms panel expanded

The Send Online Check-in Forms window lists every guest arriving on that date, showing whether they've Completed the form, their Name, Company, Email, nights, room number and room type.

  1. Tick the guests you want to send the form to, or tick the box at the top to select everyone.
  2. Click Start Sending.
Send Online Check-in Forms window listing guests arriving on the selected date with checkboxes and Start Sending button
Note: A guest can only be ticked if they have an email address saved on the reservation's Contact Details tab. Check the Completed column so you don't resend the form to guests who have already filled it in.

Checking the form was sent

Every email sent is logged in Message Hub (bottom left of the menu). Search by the guest's email address or reservation number to confirm the online check-in form email shows as Delivered, and click View to see exactly what the guest received.