Agents are debtors that make bookings on behalf of a guest and are invoiced for the guest room charges. Agents are typically online travel sites like Expedia, Wotif, Last Minute or traditional travel agents like American Express Travel. Agents differ from company debtors in that they also receive commissions.

      

Once a reservation is linked to an Agent, the ‘Send To Agent Account’ button is available to use. If  the ‘Send To Agent Account’ is inactive, open the Contact Details tab in the Reservation screen and select the agent.

      

Let’s use the following guest as an example. They have booked through “Expedia”.

      

To invoice all the room charges to Booking.com, click ‘Send To Agent Account’.

      

Now, select all of the Room Charges and click ‘Save’.

      

All of the room charges have now been invoiced. You can now process the payment for the breakfast  to bring the room account to zero.

When you receive payment from the Agent for this invoice, GuestPoint® will automatically account  for the commission.

If the guest needs their room account without the room charges simply invoice the room charges first and then print their room account. The invoiced charges will not appear on their room  account.