Undo Check-in for a Guest Reservation – GuestPoint

Undo Check-in

Using GuestPoint® you can easily undo a check-in for any guest that has been checked in on that    day. The ‘Undo Check-in’ button is only available until a Roll Over is done. Once you have run the Roll Over the ‘Undo Check-in’ button is no longer available. 


  To undo a check-in, open the guest Reservation screen and click ‘Undo Check-in’.

            

Reservation screen with the Undo Check-in button highlighted


You will be asked to confirm you want to undo the check-in. When you click ‘Yes, confirm’ the reservation will revert back to being a booking on the Reservation Plan and the Room Charge will be reversed.


Confirmation prompt asking the user to confirm undoing the check-in with a Yes, confirm buttonIf you simply need to move the guest to another room, you can click the 'Move' button next to the room number, then select an available room.