Cancelling Group Reservations

Cancelling Group Reservations

Cancelling Group Reservations

Quick Answer: Open the reservation, click 'Cancel', select a reason, and confirm.
After you have made a Group Reservation, you can easily cancel the entire reservation or a single room within the Group Reservation.

To cancel a Group Reservation, double click the reservation on the Reservation Plan to open the Group Reservation Card. At the bottom of the Group Reservation tab just click ‘Cancel Reservation’.

 

If you just want to cancel one room from a Group Reservation, you can either:

      1. Right click the room of the Group Reservation and select ‘Cancel Reservation’ from the Express Actions window



      2. Double click on any reservation in the group to open the Group Reservation Card then click the ‘Cancel Reservation’ below the total stay to cancel the room no longer required.



Once you do either of these actions, GuestPoint® will open the Cancel Reservation Card where you are required to enter the reason for the cancellation. 



Then click ‘Cancel Reservation’ and GuestPoint® will remove this room from the Group booking. 

    • Related Articles

    • Changing Group Reservations

      Changing Group Reservations Quick Answer: This article covers changing group reservations in GuestPoint. You can easily change any details of group reservations in GuestPoint® including adding rooms, removing rooms, making payments and editing guest ...

    • Making Group Reservations

      Making Group Reservations Quick Answer: This article covers making group reservations in GuestPoint. GuestPoint® streamlines the process of managing groups, starting with the creation of a Group Reservation. There are a number of ways you can make ...

    • Cancelling Reservations

      You can cancel a reservation at any time up until a guest checks-in. To cancel a reservation, either: 1. Double click the reservation on the Reservation Plan to open the Reservation Screen. At the bottom of the Reservation tab just click ‘Cancel Res’ ...

    • Checking-in a Group Reservation

      Checking-in a Group Reservation Quick Answer: This article covers checking-in a group reservation in GuestPoint. Once you have the details of the group members, GuestPoint® allows you to easily add them to the group reservation using the Group ...

    • Checking-out a Group Reservation

      Checking-out a Group Reservation Quick Answer: This article covers checking-out a group reservation in GuestPoint. When group members are due to check-out, you can quickly process them from the Group Checkout tab on the Group Reservation Card. For ...