In certain circumstances, you many be required to manually enter a customer's card number and details into the terminal keypad.
Manual entry is used when the card is present, but is damaged such that it will not tap, insert or swipe successfully.
Increased chargeback risk!
Key entering the card number increases chargeback risk and you may be liable for any fraud which takes place.
| 1 | Enter the sale amount into the terminal keypad and select Enter. |
| 2 | Your terminal will prompt to Tap/Insert/Swipe your card, with a 'Manual' prompt displayed on the screen. Tap the manual PINpad icon to instigate the manual entry process. |
| 3 | Enter your Merchant Passcode. |
| 4 | You will be prompted to enter the cardnumber into the terminal keypad. Depending on the card and your banking acquirer, you will may also be prompted for expiry, CCV/CCI/CSN. |
| 5 | A signature may be required to verify the customer is the owner of the card. If the terminal requests you verify the customer's signature, ask the customer to sign the printed receipt. Ensure that the signature provided matches the signature on the rear of the customer's card and select YES. |
| 6 | Transaction result is displayed on screen and a merchant receipt will be printed (if configured). Should the customer wish a copy of the receipt, select Print Customer Copy. |