Reservations | Room Account Payments & Refunds

Room Account Payments & Refunds
Posting Refunds on Room Accounts
Quick Answer: Payments can also be posted as a Refund within Room Accounts by using a negative - sign in front of the Amount during the "Make Payment" screen. If you are using GuestPoint Pay The below instructions in this article do not apply if you ...
Transfer/Reverse/Split Payments that are "Used Deposits"
Quick Answer: How to transfer, reverse, or split payments that are "Used Deposits" which have a greyed out "Reverse" and "Transfer" button. Transfer/Reverse/Split "Used Deposit" Payments Payments posted on GuestPoint are considered as a Future ...
How to Post Payments on Room Accounts
Quick Answer: To post a payment on the Room Account, open the Room Account of the reservation, click 'Make Payment' button on the bottom-left, select the payment type, adjust the Amount if needed, and click 'Save Payment'. GuestPoint Pay Users If you ...

Popular Articles
How to Setup Payment Links
How to Setup and Use Payment Links in GuestPoint This guide explains how to configure and utilize Payment Links within GuestPoint. Payment links allow you to send secure payment requests directly to guests via email. Because the guest is required to ...
Message Hub
Intro streamline communication between hotel staff and guests. It centralizes all messaging channels, allowing for real-time updates & notifications. Within GuestPoint you now have the ability to manage emails and text from a centralised window. ...
Video (Payment, Refund & Pre-Auth)
Below video contains the steps on how to action Payments, Refunds & Pre-Authorizations with GuestPoints Payment Gateway GuestPointPay.
Making New Reservations
Making new reservations in GuestPoint is easy. There are a number of ways you can make new bookings. The way you choose depends on your preference and the result will be the same. To create a New Reservation, either: · Click ‘New ...
Booking Engine Configuration - Theme Configuration
Quick Answer: Management > Booking Engine Tab > Booking Engine Configuration > Theme Configuration Tab (First default tab) The setting in Theme Configuration relate to more than just cosmetics (main photo gallery, logos, colour of your primary & ...

Reservations | Room Account Payments & Refunds | Knowledge Base