Quick Answer: A missed roll over means the next roll over you do is a collection of revenue & payments done on GuestPoint since the last rollover was done.
If you manually reconcile daily, this could mean you need to bulk reconcile multiple day's worth of takings.
Missed Roll Overs
For properties that do a manual roll over each day, sometimes the roll over can be accidently missed for a variety of reasons.
As roll over is technically a time period collection of revenue & payments generated since the last roll over, the next roll over you do will be a collection of 2 or more days of GuestPoint takings.
If you do daily manual reconciliations with Roll Overs, we recommend you bulk reconcile using the totals from each day (i.e. your EFTPOS settlement total for day 1 and day 2).
We do not recommend missing a roll over as it can interfere with the daily operation of the system if missed. If it doesn't happen very often then that is fine, but if it happens frequently, we recommend you use Automated Roll Overs instead.
How a Missed Roll Over affects your GuestPoint System and What to Do?
As an example of daily operations being affected: Roll over posts nightly charges once done. If you miss a roll over, you might be unable to check out some rooms due to their Room Account balance not being 0 due to the missed roll over not posting their nightly charges to their Room Account.
You cannot check out these rooms unless:
1. You manually post the room charges on the Room Account,
2. Or you action a roll-over before you start checking everyone out.
Manual roll overs can be done more than once a day on the system. If you choose to do a catch-up roll-over just before check out, you can do another roll over at your time of choosing.
Alternatively, if you are fine with manually posting room charges to process check outs for the day, you can also action the roll over after your check outs are done if that fits your usual roll over timing better.
Best Report for Reconciliating Missed Roll Overs
The Payment Report is the best report to use when reconciliating your payments to multiple day(s) of missed roll overs.
There are two versions of the Payment Report:
1 - Available on the Roll Over screen just underneath the Payments section in the blue link "View all payments since last Roll Overs". This is the fastest option to bring up all payments recorded on the system since the last roll over was done.
2 - Via Reports > Transactions tab > Payment Report. This option is better for investigating on a transaction date basis.