Refund Posting
Refund Posting
Quick Answer: Find the GuestPoint Pay transaction in the Room Account and click the red 'Refund' button. Enter the amount and confirm.
Payments posted in GuestPoint® can be refunded. Refund in the guest's credit card should be processed first in the EFTPOS terminal.
Post the refund in GuestPoint® by going to the reservation's room account>Make Payment>Select the Payment Type>Enter the amount to be refunded with a negative value>Update the Description and place Refund for reference>SAVE PAYMENT
Refund will reflect in the room account as follows.
NOTE: Payment processed through a payment Gateway such as Stripe or GuestPoint Pay can be refunded by clicking on the REFUND button beside the transaction.
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