Refunding GuestPoint Pay Transactions

Refunding GuestPoint Pay Transactions

Quick Answer: Find the GuestPoint Pay transaction in the Room Account and click the red 'Refund' button. Enter the amount and confirm.

Refunding a GuestPoint Pay Transaction

Process full or partial refunds for payments taken through GuestPoint Pay.

Identifying a GuestPoint Pay Transaction

GuestPoint Pay transactions show a red $ symbol 'Refund' icon in place of where the usual 'Reverse' button is on a transaction. This is the 'Refund' button that you use to initiate a Refund for a GuestPoint Pay transaction.

Processing the Refund

  1. Find the transaction in the Room Account
  2. Click the red 'Refund' button
  3. A 'Refund Entry' prompt will appear, proceed with 'Yes, Refund Entry' to bring up the Refund screen
  4. On the Refund screen - enter the Refund amount. The default amount is the full amount but you can do partial refunds if you wish.
    For below example of a $1.00 payment, if you wish to partially refund only $0.50, replace the 'Amount' field with -0.50 instead.
  5. Click orange 'Refund' to process the Refund

Confirmation

A success message confirms the refund, or an error message appears if something went wrong.


You will now see your Refund transaction on the Room Account starting with "R/F" in the Description accordingly.
Important: You can process multiple partial refunds for the same charge, as long as the total refunded amount does not exceed the original charge.

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