Refunding GuestPoint Pay Transactions
Quick Answer: Find the GuestPoint Pay transaction in the Room Account and click the red 'Refund' button. Enter the amount and confirm.
Refunding a GuestPoint Pay Transaction
Process full or partial refunds for payments taken through GuestPoint Pay.
Identifying a GuestPoint Pay Transaction
GuestPoint Pay transactions show a red $ symbol 'Refund' icon in place of where the usual 'Reverse' button is on a transaction. This is the 'Refund' button that you use to initiate a Refund for a GuestPoint Pay transaction.
Processing the Refund
- Find the transaction in the Room Account
- Click the red 'Refund' button
- A 'Refund Entry' prompt will appear, proceed with 'Yes, Refund Entry' to bring up the Refund screen
- On the Refund screen - enter the Refund amount. The default amount is the full amount but you can do partial refunds if you wish.
For below example of a $1.00 payment, if you wish to partially refund only $0.50, replace the 'Amount' field with -0.50 instead. - Click orange 'Refund' to process the Refund
Confirmation
A success message confirms the refund, or an error message appears if something went wrong.
You will now see your Refund transaction on the Room Account starting with "R/F" in the Description accordingly.
Important: You can process multiple partial refunds for the same charge, as long as the total refunded amount does not exceed the original charge.