Housekeeping Setup
Quick Answer: Before you are able to use the Housekeeping Schedule located in Management > Daily Tasks > Housekeeping, you will need to configure your Housekeeping Settings first in Management > Setup > Housekeeping.
Housekeeping Set Up
GuestPoint has a simple Housekeeping Module which allows you to manage your daily cleaning schedule, assign rooms to cleaners, produce housekeeper reports for your cleaners, and track your housekeeping schedule progress. It also handles general area cleaning (reception, pool, etc).
Before you are able to use the Housekeeping Schedule located in Management > Daily Tasks > Housekeeping, you will need to configure your Housekeeping Settings first in Management > Setup > Housekeeping.
You will need to configure 1 mandatory setting (estimated times for cleans), and two optional settings (List of Housekeepers and General Areas) before the Housekeeping Schedule functions correctly.
- MANDATORY - Rooms Tab - Estimated time for Stay cleans and Depart cleans per room type
- OPTIONAL - Housekeepers Tab - List of Housekeepers
- OPTIONAL - General Areas Tab - List of General Areas to be cleaned
Without clean times inputted for each room type, the Housekeeping Schedule will not work properly.
1a. MANDATORY - Rooms Tab - Clean Times
Proceed to the Housekeeping Setup in Management > Setup Tab > Housekeeping.
Navigate to the Rooms tab.
In the Rooms tab you will find your room types.
Navigate to the Rooms tab.
In the Rooms tab you will find your room types.
Expand a room type out by clicking on it and you will see below settings. The mandatory fields are numbered from 1 - 3.
For the Housekeeping Schedule to function properly, you only need to ensure that you have a time inputted (not blank or 0 minutes) for below 3 clean types:
1. Stay - If a room is Checked In and not Departing Today, they will have a Stay clean type allocated by default.
1. Stay - If a room is Checked In and not Departing Today, they will have a Stay clean type allocated by default.
2. Depart - If a room is Checked In and Departing Today, they will have a Depart clean type allocated by default.
3. Linen Change - This is optional but please input a time for Housekeeping Schedule to work. Linen Change does not trigger automatically as long as you leave "Occurs every" field blank.
1b. OPTIONAL - Rooms Tab - Other Fields
Once done with your mandatory clean time fields, you have other optional fields that can be used to further customize your Housekeeping module.
Available Clean Types - Stay, Depart, Linen Change, Other cleaning, Additional Clean
1. Report Codes - Report codes do not affect the Housekeeping Schedule in anyway, but it affects the Housekeeping Forecast Report located in Reports > Reservations Tab > Housekeeping Forecast. The Housekeeping Forecast allows you to roster your Housekeepers accordingly by reporting the number of cleans required on a specific date.
See below for an example of how the Housekeeping Forecast Report works with above report codes. See further below for a guide on how to read the report.
The Report is also available in CSV format if you wish to further manipulate your Housekeeping Forecast Report to your preferences.
The Report is also available in CSV format if you wish to further manipulate your Housekeeping Forecast Report to your preferences.
How to Read the Housekeeping Forecast Report
You will notice a legend guide at the bottom of the Housekeeping Forecast Report and a Total row just above it. The Total row collects all the clean types of every room type and adds them all up. You would be forecasting your Housekeeping based on the Total row most of the time.
Total Row (Refer to Second Column: Friday June 05)
A: 1 with a 1 underneath - This indicates a booking Arriving. A:1 refers to 1 room arriving on that day. The 1 just underneath A:1 refers to how many guests in total are arriving.
You will notice a legend guide at the bottom of the Housekeeping Forecast Report and a Total row just above it. The Total row collects all the clean types of every room type and adds them all up. You would be forecasting your Housekeeping based on the Total row most of the time.
Total Row (Refer to Second Column: Friday June 05)
A: 1 with a 1 underneath - This indicates a booking Arriving. A:1 refers to 1 room arriving on that day. The 1 just underneath A:1 refers to how many guests in total are arriving.
D: 1 - Indicates how many rooms are Departing or have the Depart clean type automatically set by the system.
STY: 1 - Indicates how many rooms have a Stay clean type i.e. they are staying their second night and departing the day after.
LC: 1 - How many rooms have the Linen Change clean type assigned. Linen Change is optional and only reports automatically if it is triggered by inputting a number into "Occurs every" field next to Linen Change clean time. Elsewise, it can be used on a manual basis.
Additional Clean Types
You
may find the standard clean types in GuestPoint® do not always meet your specific requirements,
e.g. you might opt to clean the rooms of in-house guests every second day of
their stay rather than each day.
Allowing for these additional clean types is quick and easy.
Within Housekeeping, select the Rooms tab and select ‘+ Additional Clean’.
Complete
the details of the additional clean i.e. name of the clean, time and
occurrence. You can also set the precedence and based on reservation activity, the clean with the first precedence will be the clean for that particular day. You
also have the option of deferring the additional cleans on particular days of the week.
These additional clean types will appear on your Housekeeping Schedule.
In this section, you can create your Housekeepers, set cleaning times for each room type and create general areas to be cleaned. If you are using GuestPoint® Premium you can also set up additional cleans if required.
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